Terms & Conditions
Conditions of Use.
Prices and Payment
All prices quoted include value added tax at 20%. Delivery charges are not included in the prices quoted but are displayed in the shopping cart, just select the country for delivery and update. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfill your order, checked details and stock availability and dispatched your goods.
We only dispatch to the payment card holders address.
We use Royal Mail First Class and TNT for UK and Royal Mail Airmail for international. We dispatch all orders placed same day before 3pm. We cannot guarantee delivery times but advice 90% of UK orders arrive next working day although please allow 5 working days. International deliverys, please allow 5 - 10 working days.
You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods that are made to your own specification; are perishable goods or goods that by their nature cannot be returned; software products and the item has been unsealed. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by e-mail or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in sellable condition at your expense and we would recommend for your own protection that you use a recorded delivery service.
Any questions, comments or concerns regarding goods or services should be made to:
ULTIMATE CAR PARTS
Rear of 217 Bispham rd
You may also e-mail us with your questions, comments or concerns.
Our normal office hours are 9:00am - 4:30pm, Monday - Friday
Refunds and Returns Policy
In the unlikely event your item is lost then Royal Mail states: "Please wait 15 days (from the due date of delivery) before completing this form as we would not consider an item as lost until 15 working days have elapsed. We allow the 15 working days for items to be returned to the sender if there are any delivery problems."
Under The Consumer Protection (Distance Selling) Regulations 2000: You have the right to cancel an order without reason by the end of the seventh working day after the day on which you receive your goods. This does not apply to business to business transactions.
Please Note: All goods returned are at the buyer's own risk and we would advise that you use a service that requires a signature upon delivery. ULTIMATE CAR PARTS will not refund return postage costs in excess of the charge made when the order was originally dispatched. We will not refund any product which has been "specifically ordered" for you unless faulty. This does not affect your statutory rights.
In the extremely unlikely event that not all items of your order are received in an order, you must inform us within 48 hours receipt of the goods. Unfortunately we cannot accept claims after that time. Should you wish to return a product please use your order number as the RMA or alternatively request a RMA by, e-mail or by writing to us clearly stating your full details, invoice number and reasons for the return. All returned goods must have the RMA number marked clearly on the package. ULTIMATE CAR PARTS reserves the right to refuse delivery of any goods returned without an RMA number.
Should a product fail to operate or become faulty within 12 months of purchase simply notify us in writing and return it in its original re-sellable packaging and condition. We will exchange it for new or replace it with a model of equal or higher value or credit the invoice price at our discretion.
If you have ordered the wrong product, return the product unopened and in it's original re-sellable packaging for an exchange or a full refund at our discretion. ULTIMATE CAR PARTS reserves the right to charge a 10% re-stocking fee. In the event that a product is returned that is not faulty postage and packing may not be refunded.
These Terms and Conditions do not affect any of your statutory rights.