Frequently Asked Questions (FAQs)

Delivery

We use Royal mail and DHL to send most of our UK orders.
Ultimatecarparts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

We currently offer 3 types of delivery service :standard delivery for GB Mainland in approximately 2-4 working days; Super Saver 48 Hour Delivery; Premium Next Day. More on our Delivery Services.

We currently offer 3 types of delivery service :standard delivery for GB Mainland in approximately 2-4 working days; Super Saver 48 Hour Delivery; Premium Next Day. More on our Delivery Services.

All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also.

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain ultimatecarparts.co.uk to your safe senders list.

Due to the delicacy of some parts we take extra care in the delivery of the item. These could include large bulky items. These are either available for collection from our branches or will be delivered to you

We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.

Yes, our courier company do offer the service to deliver on Saturdays currently.

Our delivery charge is not for a next day service, it is a charge for a specialist courier company to deliver an oversized parcel.

We can only offer next day on goods we have in stock at our dispatch depot.

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.
Please visit: www.dhl.co.uk/en/express/tracking.html for International orders shipped via DHLPlease note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 2pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

Yes, we are now able to deliver to BFPO addresses.
Due to postal restrictions, large car parts and dangerous goods, e.g. exhausts and car batteries cannot be delivered to BFPO addresses.

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

Each country has its own unique import procedures,which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.

Codes are valid one per customer and also only on selected items, items not included in the offer is all stereo and head units.

Ultimatecarparts we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Firstly you need to Use the Search or the menus to navigate to the part you need. Once you have found a part, check the fitment information to confirm it is the correct part for your vehicle. If in doubt feel free to call our experienced customer service team on 01253 283454.
Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Alternatively, you can contact a member of our customer service team on 01253 283454 to place a telephone order.

Just remember to check the “Fitment Details” section to confirm the correct fitment.If you are indoubt we would recommend calling our experienced team on 01253 283454

Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account

For information on returning an item please Click Here.

 

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